Help with your pack enquiry
You can send a request before every detail is settled.
What protection and control are included?
All packs include a battery management system with short-circuit and overcurrent protection, plus Bluetooth device control. We confirm the settings and current limits for your build.
What is the minimum order?
Product minimums are 2 or 10 packs, as shown on each product page. You can request a quote for as few as 1 pack, including a quantity below the listed minimum. We will review feasibility and price. Smaller batches generally cost more per pack because setup and engineering costs are shared across fewer units.
Can I submit rough estimates?
Yes. Mark them as early estimates and leave unknown fields blank. We will ask for any missing information before confirming the design.
What current figures should I enter?
Continuous current is the load during normal use. Peak current is a short burst. If you know roughly how long that burst lasts, include the duration. These are requirements to review, not ratings assigned to the pack.
What if the enclosure cannot change?
Enter the usable internal length, width and height, then select "Must fit the space given". We need to allow for cell holders, insulation, wiring and protection as well as the cells.
Can I trade extra size for more runtime?
Yes. Set your main priority to runtime and tell us that extra space is possible. You can also prioritise lower weight, higher current or cost. We will discuss the trade-offs for your application.
Are the displayed prices final?
No. They are example estimates in AUD, excluding tax, shipping and engineering. Different cells, current requirements or pack layouts need a reviewed price. A design enquiry without an example pack is priced after review.
Are the example packs final specifications?
No. We confirm cell selection, current capability, dimensions, protection, charging and documentation for each design. Product images are illustrative.
What are the lead time and shipping cost?
These depend on the design, quantity and destination. We will confirm them with the quote.
When do I pay?
After the design and price are agreed, we will send an invoice with payment instructions. There is no card form or online checkout.
Where do my details go?
Unsubmitted requests stay in this browser. Submitted contact details and pack requirements are saved on our server and sent to our team through Discord. Invoice links are sent directly to the customer.
What about warranty and returns?
Warranty, acceptance criteria and return arrangements need to be agreed with the final quote. They have not been set for the example catalogue.